Clear expectations for your clinic visit

Booking request and confirmation

Completing the online form creates an appointment request and reference. The PHS team may contact the supplied WhatsApp number to confirm details. Keep the phone available and provide a number that belongs to the patient or responsible family member.

Service fee and duration

The booking form shows the current listed fee and scheduled duration before you submit. A scheduled duration is an estimate; registration, discussion, clinical findings or required follow-up can affect the total time at the clinic.

Arriving prepared

• Arrive on time with any previous hearing reports, referrals and current hearing aids.
• The intended hearing-aid wearer should attend assessment and fitting appointments.
• Use the optional notes field only for brief scheduling context; discuss private medical details in the clinic.

Rescheduling or cancelling

If the patient cannot attend, contact PHS as early as possible at 0332-5014111. The clinic will help move the appointment to available time. Repeated unattended bookings may be declined to protect limited clinical slots.

Late arrival

A late arrival may shorten the available session or require a new slot so the next patient's appointment is not delayed. Call the clinic if you expect to arrive late.

Scope of hearing assessments

Audiometry and Tympanometry provide information within the scope of the tests performed. They do not replace emergency care or an ENT/medical examination where one is required. The clinic may recommend an appropriate referral.

Hearing-aid consultations and purchases

The consultation fee covers the booked discussion; hearing aids are priced separately per device. Final suitability, model, device count, price, warranty and aftercare are confirmed before purchase. Availability and features can change by model.

Questions

For booking assistance, call 0332-5014111 or email contact@professionalhearingsolution.com.